Returns & Refunds

Returns

PLEASE NOTE YOU CAN ONLY RETURN DAMAGED PRODUCTS FOR AN EXCHANGE... IF AN EXCHANGE IS NOT AVAILABLE A PARTIAL REFUND WILL BE OFFERED ACCORDING TO PRODUCT VALUE IN ALL PACKAGE. . ALL DAMAGED ITEMS MUST BE REPORTED WITHIN 24 HOURS OF DELIVERY.. PHOTOGRAPHIC EVIDENCE OF DAMAGE MUST BE PROVIDED BEFORE WE CAN PROCESS CLAIMS.. ANYTHING REPORTED AFTER 24 HOURS WILL NOT BE EXCHANGED BECAUSE WE CANNOT VERIFY DAMAGED GOODS AFTER SAID PERIOD. **

CHANGE OF MIND IS NOT APPLICABLE FOR EXCHANGE ONCE THE ITEM IS DISPATCHED.

EXCHANGE IS POSSIBLE IF THE ITEM IS NOT DISPATCHED BUT FOR CUSTOM MADE ITEMS IT IS NOT POSSIBLE.


There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.

**delays due to shipping companies or in custom clearance is not are responsibility and will not be refunded.**

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet,  please contact us at 

Email: rivajbridalcollections@gmail.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom made items

Custom made items can’t be refunded or exchanged. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Email: rivajbridalcollections@gmail.com

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.